Frequently Asked Questions
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How does PBM save my company time and money?
PBM fully takes on the administration of your employee benefit programs. There is no additional cost for this service. We process all applications; go on-site for employee enrollments, provide personalized benefits booklets, offer claims and service support, billing review and a customized comprehensive HR guide. For a comprehensive diagram of our services, please contact our sales department.
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As a client, who will be my main point of contact with Palmetto Benefit Management?
Each client will be provided a dedicated Benefits Team led by an Account Manager responsible for the day to day administration of the benefits program. Employees are given a customer service contact for immediate resolution of claims and benefit issues.
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What kind of experience does your staff have?
Our staff has over 100 years of combined experience in employee benefits from the carrier, broker, HR, medical and financial sectors allowing us a uniquely comprehensive understanding of employee benefit programs. For more information on our staff’s expertise, please click here.
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As a new client, what can I expect?
We work closely with you to ensure a seamless and simple transition. In addition to our strong carrier relationships, our pre-scheduled and automated processes allow us the ability to effortlessly enroll new clients. For a timeline of our new business process, please contact our sales department.
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How does PBM manage my renewal?
Renewals are managed throughout the contract year. We provide a comprehensive policy review, pre-scheduled renewal meetings, thorough market research, and long term strategy and planning. For a timeline of our renewal business process, please contact our sales department.
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How often will PBM be in contact with us?
PBM has immediate customer service available Monday through Friday, 8:30 a.m. to 5 p.m. As a client, you will be contacted by our staff on a regular basis for routine service. In addition to these calls, we are on-site multiple times a year for educational seminars, benefits meetings, and enrollments.
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How do you help employees understand their benefits?
We understand that everyone is not an expert in benefits and that sometimes understanding the options available is confusing and frustrating. Therefore, we provide the following service to aid in employees’ understanding:
- Customized employee benefit booklets written in a clear and concise format
- On-site educational seminars
- Employee memos
- Surveys
- Educational newsletters
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What if my employee has a benefit question or claims issue?
Our clients’ employees communicate directly with our customer service department for benefit questions or claims issues. Employees complete authorization forms up-font, allowing PBM to instantly assist in resolving claims issues with the insurance and/or medical providers.
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How can PBM help with compliance?
Our staff ensures benefit compliance and offers a turnkey approach in managing compliance for COBRA, Section 125, 5500, HIPPA, FMLA, and CMS.
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Can you help us implement a consumer driven health plan?
Yes. We help select the HSA administrator, and we complete all enrollment paperwork.
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Do you provide other tax vehicles that would provide savings for our company?
Yes. We provide a number of potential options including Health Reimbursement Accounts (HRAs), Flexible Spending Accounts (FSAs), and Medical Reimbursement Accounts.
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Do you offer any wellness options for my company?
Yes, we can help coordinate a wellness plan. Ranging from simple informational seminars to on-site nursing clinics, we have resources available. For a comprehensive discussion of your wellness options please contact our sales department.
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What is the demographic make-up of your clients?
We have clients based predominantly in the southeast, ranging in size from the individual case to large multi-state employer groups.
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Can you help me find lower cost alternatives for prescriptions and medical procedures?
Yes. We can provide personalized prescription drug analyses and research costs for various procedures.
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How do I find an in-network provider?
While provider directories are often on your carrier’s website, we encourage employees to call our customer service department directly for assistance in locating in-network providers
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What types of insurance products do you offer?
- We offer group insurance options for medical, dental, vision, life, disability and supplemental products. Many of these plans can be done on an employer sponsored or voluntary basis to meet a myriad of budget concerns.
- Our Medical plans can be fully insured or self funded and include traditional and consumer driven options such as Health Savings Accounts (HSAs) and Health Reimbursement Arrangements (HRAs).
- We also offer individual medical options for children, students, adults and seniors through permanent or short term policies. This includes Medicare supplements, Medicare advantage, and Medicare Part-D prescription drug plans. We also offer individual life, disability, and long-term care policies.
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Do you offer other services, such as financial products, payroll, or worker’s compensation?
No. We are firm believers that by concentrating our services in employee benefits, we have become experts in our field. We have developed strategic partnerships to offer these products at the level our clients expect.